What To Bring
- A small overnight bag with your belongings including:
- Change of clothes
- Swimwear
- Towel
- Food and drinks
- Hat, sunscreen, and sunglasses
- Camera
- License
- Credit card (to present upon booking for insurance purposes)
- Money for purchases on the island
What's Included
- Vehicle hire
- Return ferry transfers
- Vehicle access permit
- Standard insurance
- Comprehensive briefing
- K'gari (Fraser Island) map and suggested itinerary
- Free customer car parking at the Hervey Bay office
What's Extra
- Food
- Fuel (cars are sent out with a full tank but hirers must refill tank on return)
- Accommodation
- Optional collision damage insurance ($50 per day payable in person at the Hervey Bay office, see "Important Information" for more details)
- $500 bond
Terms and Conditions
Important Information:
- Children under age 2 are free
- Please let us know at the time of booking if an automatic vehicle is required
- Drivers must present their current drivers licence (international is fine) and a credit card
- Barge times must be booked in advance and guests are required at our office 2.5 hours before the barge departure for a safety briefing
- Please note this tour may not be suitable if you have existing neck or back problems or are pregnant. Check with your agent to make sure this tour is suitable for you.
Insurance:
All Aussie Trax vehicles come with comprehensive standard insurance which covers general wear and tear. If hirers damage a vehicle they are expected to pay for the damage up to the excess threshold of $5,000.
Hirers have the option to take out an additional collision damage insurance waver which will reduce the excess to a maximum of $500 in the event of an accident. This is $50 per day and is payable in person at the Hervey Bay office after the safety briefing.
Your Responsibilities:
Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip.
You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Fraser Tours / Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.
It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.
It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.
You need to allow adequate time to check-in prior to the specified departure time.
Prices/Extra Costs:
All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply.
The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.
We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.
Travel Risk/Insurance:
It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Tour Operator. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances.
Merchant Fees:
Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.
Other:
Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages.
All ticket/voucher reissues attract a $20 administration fee.
Insurance waiver options
- We require a AU$500 credit card imprint as bond, which is not banked unless the car is not returned satisfactorily.
All Aussie Trax 4x4s are fully insured, except in the following situations:
- Driving Under the Influence
- Overloading (more people than the car is allowed to carry)
- Driving in the Ocean
- Under body Damage
- Intentional Damage (sitting on the bonnet or roof
- Staff cover these issues in more depth during the briefing.
- Customers may take the waiver option, which can reduce their liability. This is non-refundable and is purely a personal insurance option. It is not compulsory.
In group situations (usually backpackers who don't know each other) there is a form that everybody signs to ensure every person is jointly liable for the car not just the credit card holder, if the vehicle was damaged.
Open Date Vouchers / Gift Certificate:
Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value.
E-Vouchers incur no shipping fees.
You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.
Cancellations
Client Cancellations:
All client cancellations forfeit 50% of total ticket price and all client cancellations made less than 30 days prior to departure will result in complete forfeiture of the full price of the tour or package. Cancellations made more than 30 days prior to departure will forfeit the deposit paid.
Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee.
It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.
Supplier Cancellations:
The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.
All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.
In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.
Refunds:
All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.
Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.
You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.
Accountability/Misconduct:
All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators.
Please enjoy your travel experience in a kind and responsible manner.
Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.
Thank you for booking with our East-Coast travel experts here at Mr Travel / Fraser-Tours.com. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.
