What To Bring
- Small pack with enough clothing for 2 or 3 days
- A jumper and raincoat
- Sunscreen, insect repellant, hat
- Swimwear (the lakes are great for swimming)
- A camera
- Money for souvenirs, snacks etc
- Sense of fun and adventure
- Practical shoes for walking (because the sand gets very hot in summer)
- Toilet paper for camping
- Your food & drinks
What's Included
- Vehicle Hire
- Personalised Itineraries
- Safety Briefing
- Hire prices include return barge transfers and vehicle access permits
Important: Local fees are included in the advertised rate, they will not be collected when booking but are to be paid on arrival.
What's Extra
- Want to Add Camping Gear Package? (Min 2 Guests, Max 5 Guests)
- For 2 day camping - $40pp extra
- For 3 day camping - $70pp extra
- For 4 day camping - $90pp extra
- Need to Add More People?
- For 2 day hire - $50pp extra
- For 3 day hire - $70pp extra
- For 4 day hire - $90pp extra
- For 5 day hire - $100pp extra
- PERMIT FEES (paid on arrival)
- $60 vehicle access permit & $205 return vehicle barge are included in the above hire rates
- CAMPING FEES (paid on arrival)
- All guests must pay an additional $10/night per person national park camping permit
- CREDIT CARD BOND (paid on arrival)
- A standard $2000 payable on arrival. Excess liability is from $4000 for drivers over 25 years, and $6000 under 25 years. Must be 23 years to hire and over 21 years with an open license to drive.
- TRAVEL INSURANCE
- International travellers need to be covered with travel insurance. This often needs to be organised before travelling to Australia.
- FUEL
- Refuelling costs on return
- CLEANING
- Optional Dingo Clean payable upon return is $60
- HOLIDAY SURCHARGE
- Our 4wd Hire prices will be subject to a 5% increase during peak seasons or School holidays, for both Qld, NSW and Vic. The barge levy of $205 also goes up by $25 to $230 during these periods.
- BOOSTER SEATS
- From $20 per day hire fee for children age 4-7, please enquire
Terms and Conditions
Important Information:
- Driver must be 21+ and hold a current open driver's license
- The hirer must be 23 years and over (Hire not available if the entire group is under 23)
- A credit card bond is a standard $2000 payable on arrival.
- Dingo clean optional extra is a standard $50.
- Excess liability is from $4000 for drivers over 25 years, and $6000 under 25 years.
- Must be 23 years to hire and over 21 years with an open license to drive.
- This tour may not be suitable if you have any existing neck or back problems or are pregnant. Check with your agent to make sure this tour is suitable for you
- Vehicles do not have air-conditioning
- International travellers need to be covered by travel insurance
- Vehicle to be returned cleaned and re-fueled
Hire Distance Limits
2-day trip - The limit on 75 Mile Beach (Eastern Beach of Fraser Island) is Cathedrals on Fraser, (approx. 170km) and there is not enough time to go further North.
The limit on 3 and 4-day trips is Indian Head and a walk to Champagne Pools.
Your Responsibilities:
Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip.
You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Fraser Tours / Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.
It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.
It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.
You need to allow adequate time to check-in prior to the specified departure time.
Prices/Extra Costs:
All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply.
The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.
We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.
Travel Risk/Insurance:
It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Tour Operator. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances.
Merchant Fees:
Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.
Other:
Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages.
All ticket/voucher reissues attract a $20 administration fee.
Open Date Vouchers / Gift Certificate:
Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value.
E-Vouchers incur no shipping fees.
You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.
Cancellations
Client Cancellations:
All cancellations forfeit 50% of the recommended retail price (RRP) - not the discounted/sale price. No shows or client cancellations made within 30 days of departure forfeit 100% of the total ticket price.
Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee.
It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.
Supplier Cancellations:
The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.
All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.
In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.
Refunds:
All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.
Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.
You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.
Accountability/Misconduct:
All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators.
Please enjoy your travel experience in a kind and responsible manner.
Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.
Thank you for booking with our East-Coast travel experts here at Mr Travel / Fraser-Tours.com . If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.
