2 Day K'gari Adventure 4WD Hire

What To Bring

• Clothes and personal belongings for the duration of your stay
• Camera
• Water bottle
• Sun protection
• Drivers license (if driving - your license must be in English or have an English translation)
• Camping gear (or you can add on our camping package)

What's Included

• 4WD vehicle hire 
• Essential recovery equipment (tyre pressure gauge, compressor, etc.)
• Jerry cans of water
• First aid kit
• Compulsory 3rd Party Insurance 
• Safety training + 4WD “how to” information
• Extended phone support for the duration of your time on K'gari

What's Extra

• Not included in the vehicle hire price but can be added on at checkout:
  • Camping equipment: $30 per day for 1-5 guests
  • Vehicle permit $57.80
  • Return barge transfers $140

• Additional costs not included:
  • Fuel
  • Food, drinks, and supplies on the island
  • Bond ($1,000 - $2,500 depending on driver ages and insurance - to be refunded within 5–10 business days after the vehicle is returned and inspected, provided there is no damage)
  • Insurance excess reduction ($75 a day liability excess reduction - brings maximum excess down to $1,000 in the event of damage)
  • Vehicle cleaning fee (if required): $100
  • Late fees if vehicle is returned after scheduled time

Terms and Conditions

Important Information

Drivers: Drivers must be age 21 or older and hold a valid driver's license that they have had for at least two years. If the licence is not in English, the driver must present an International Driving Permit (IDP) or an official English translation of their original licence

Permits: You must organise a vehicle and/or camping permit for K’gari. You can do this through Dingos when you book your 4WD.

Fuel: Your 4WD comes with a full tank of fuel, but you must refill the tank upon return. Failure to do so will incur an additional fee of $4 per litre.

Safety Briefing: The safety briefing is mandatory and will take up the first hour of your rental period. You must attend before you can drive the vehicle. The briefing will take place at the beach. 

Insurance: All hire options include CTP (Compulsory Third Party) Insurance. It covers personal injury but not damage to vehicles or property. In case of an incident, there’s a standard $15,000 excess. We do offer options to reduce this, please see these options below:

• Play it Safe – $50/day (excess reduced to $2,500)
• Play it Safest – $75/day (excess reduced to $1,000)

Car cleaning: Vehicles must be returned in a reasonably clean condition. Extra cleaning fees up to $100 may apply if the vehicle needs to be re-cleaned.

Bond: The bond must be paid using a credit or debit card before vehicle pick-up. The bond is fully refundable within 5–10 business days after the vehicle is returned and inspected, provided there is no damage. 

• No excess reduction selected: A $2,500 bond is required
• $50/day excess reduction selected: A $2,500 bond is required
• $75/day excess reduction selected: A $1,000 bond is required
• If any drivers are under the age of 25, a $2,500 bond applies, regardless of excess reduction taken.

Your Responsibilities:

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip. 

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Fraser Tours / Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. 

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Tour Operator. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Open Date Vouchers / Gift Certificate:

Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value. 

E-Vouchers incur no shipping fees.

You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.

Cancellations

Client Cancellations:

All cancellations forfeit 25% of the recommended retail price (RRP) - not the discounted/sale price.

No shows or client cancellations made within 14 days of departure forfeit 100% of the total ticket price. 

Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee. 

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel / Fraser-Tours.com. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.