K'gari Salty Safaris: Western Wonders

What To Bring

• Plenty of water for the day
• Sun protection including sunglasses, sunscreen, and sun-protective clothes
• Hat with a strap so it doesn’t blow away on the speed boat tour
• Swimmers and a towel
• Beach-friendly shoes like thongs, reef shoes, or sturdy sandals
• Snacks for the day

What's Included

• 5-hour boat tour
• Snorkeling gear
• Sporting gear including frisbee, footy, and cricket
• Individual boxes where you can store your personal items
• Fun, knowledgeable local crew
• Naturalist talks about local wildlife and landscape
• Marine Park fees, National Park fees, booking fees, and GST are all included

What's Extra

• Optional lunch pack available 
• Soft drinks, beer, and cider available for purchase onboard

Terms and Conditions

Important Information:

• This is an outdoor adventure, so be prepared for weather conditions and remember sun protection!
• Arrive wearing your swimmers as there is no change room available
• There is a small toilet room onboard
• K’gari Salty Safaris tours may differ each day depending on weather and sea conditions
• Island sites and departure times are dependent on the weather and tides and may vary 
• This tour is suitable for most ages. However, passengers must be able to climb up and down a ladder for beach/water access.
• This is a fast boat ride. There may be bumps and/or quick turns, so please consider your own physical and medical conditions before booking.
• No BYO alcohol.
• There is free open aired parking at the Urangan Boat Harbour when you arrive. No secure parking options.
• Travel insurance recommended at your discretion
• Tours are not suitable for guests with pre-existing back, neck or hip injuries or who are pregnant.
• Fraser Tours and Salty Safaris are not responsible for any loss or injury.
• Images from your trip may be used for social media or promotion unless your tour guide is otherwise notified. 

Your Responsibilities:

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip. 

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Fraser Tours / Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. 

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Tour Operator. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Open Date Vouchers / Gift Certificate:

Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value. 

E-Vouchers incur no shipping fees.

You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.

Cancellations

K'gari Salty Safaris Cancellation Policy:

Cancellations are accepted up until 4pm the afternoon prior to a tour. For cancellations after 4pm the afternoon prior to departure, there will be no refund. K’gari Salty Safaris does not offer cash refunds. 

On occasion, K’gari Salty Safaris and Fraser Tours may have to cancel tours due to unfavorable weather, or if minimum group numbers for a tour aren’t met. In this unlikely event, you will be offered a tour on another suitable day, or issued a full refund within 24 hours of cancellation. Only in specific circumstances will a full refund be given if the customer cancels a tour.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Fraser Tours/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Fraser Tours/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East Coast travel experts here at Mr Travel / Fraser-Tours.com . If you would like any further advice, assistance in arranging accommodation, transfers, or additional tours please get in touch.