Wolf Rock Double Dive Charter For Open Water Divers

Important Information:

• Guests must have a minimum of 10 Open Water dives and feel confident diving prior to booking. Includes Nitrox tanks, weights, experienced instructor and guide, all materials and training to get you below 18 meters to see the Sharks! 
• If you haven't dived for 12 months you will require a pool refresher completed the day prior at additional cost. If you do not complete the Refresher and this is discovered on the day of your dive tour, you will not be able to complete it and will be charged the cancellation fee in full.
• Wolf Rock Dive reserves the right to cancel a diver on the day if they cannot provide evidence of prior diving experience. You will be charged in full for cancellation on the day. 
• Please be aware that trips are subject to minimum numbers, weather and availability
• Due to a significant additional level of safety all dives at Wolf Rock are on Nitrox. Those who are not certified will receive an introduction to Nitrox on the day and the opportunity to upgrade to full certification later
• You are required to complete some reading prior to your dive trip which should take approximately 45 minutes. You are more than welcome to collect the reading material the day before your tour with us from the dive shop between 3pm and 5pm. Alternatively you can complete it from 7:15 am the day of your trip. Please let us know your preference in the booking process.

Your Responsibilities:

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip. 

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Fraser Tours / Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. 

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Tour Operator. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Wolf Rock Dive reserves the right to cancel a diver on the day if they cannot provide evidence of prior diving experience. You will be charged in full for cancellation on the day. Please inform us if you are unwell or experiencing any 'flu'-like symptoms, or have been in a COVID-19 hotspot in the last 14 days. Wolf Rock Dive Centre reserves the right to refuse service and entry to anyone with these symptoms. We must insist that you stay at home and you will not be able to participate in the activity. You must be medically fit to dive and have a reasonable level of fitness, there may be strenuous conditions.

You must be medically fit to dive and have a reasonable level of fitness, there may be strenuous conditions. Upon booking, you will be sent a medical declaration form that outlines potential conditions that may impact your ability to dive.Those answering 'yes' to any of these questions may require a diving medical. Refunds will not be given on the day if you are unable to dive due to a medical condition

Client Cancellations:

All cancellations forfeit 25% of the recommended retail price (RRP) - not the discounted/sale price. No shows or client cancellations made within 48 hours of departure forfeit 100% of the total ticket price. 

Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee. 

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel / Fraser-Tours.com . If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.

No shows or client cancellations made within 24 hours of departure forfeit 100% of the total ticket price.

A refund in the event of cancellation is subject to both our Cancellation Policy and the terms of the supplier.

Our Terms & Conditions apply to this experience. Please review them before booking.