3 Day K'gari Safari Adventure Tour

Important Information:

• Tour departs from Noosa or Rainbow Beach (if opting for a Rainbow Beach pick-up, please notify K’gari Safari during booking)
  
  
• Briefing the night before departure is mandatory!
  
  
• Guests are to meet at the reception of Nomads Noosa at 6:30 am on the day of departure. If you miss the bus, you miss the tour. Make sure you have checked out of your room and have your luggage with you.
  
  
• Guests staying at properties such as Flashpackers, Bounce, Kangarooms or other local accommodation that isn't Nomads should be aware that early-morning transport options in Noosa are limited. To make sure you can make your early departure for this tour, you must pre-book a taxi or Uber. No-shows on the day of departure are not eligible for a refund. Or, if you haven't booked your pre-tour accommodation yet, staying at Nomads hostel is highly recommended (get in touch with our friendly travel agents on +61 7 4914 2425).
  
  
• Passengers wishing to drive must be at least 21 years of age, hold a valid driver’s license, and have at least 2 years of driving experience
  
  
• For open-dated bookings - allow a minimum of 7 days' notice, up to 15 days in peak season
  
  
• The itinerary is subject to weather and tidal conditions and may be altered at the operator’s discretion at any time without prior notice
  
  
• Changes to your booking are permitted up to 7 days prior to departure
  
  
• Tours are only suitable for travellers aged 18+

Your Responsibilities:

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Fraser Tours / Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. 

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Extra costs may include, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances.

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1.5% surcharge for VISA and MASTERCARD and AMEX card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Client Cancellations:

All cancellations forfeit 25% of the recommended retail price (RRP), not the discounted/sale price. No shows or client cancellations made within 30 days of departure forfeit 100% of the total ticket price. 

Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee. 

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel / Fraser-Tours.com. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.

No shows or client cancellations made within 24 hours of departure forfeit 100% of the total ticket price.

A refund in the event of cancellation is subject to both our Cancellation Policy and the terms of the supplier.

Our Terms & Conditions apply to this experience. Please review them before booking.