Fraser Dingo Tag Along Tour 3D/2N

What To Bring

• Hat, sunnies, sunscreen
• Re-usable water bottle
• Small backpack with clothes for 3 days, toiletries, swimmers & towel
• Bluetooth speaker, camera, phone charger (optional)
• Alcohol and snacks if you wish (no spirits or glass allowed)
• Warm clothes (can get cold at nighttime!)

What's Included

• Guided 4WD Adventure with Eco Certified tourism operator Fraser Dingo 4WD Adventures
• Barge transfers and all required permits
• The opportunity to drive an automatic 4WD
• Driving is optional, come along as a passenger and enjoy the ride
• Free pick up from selected locations within Hervey Bay (for the non-drivers only)
• Free street car parking for your own vehicle at our office while you are away
• Accommodation in shared room on K'gari (Fraser Island)
• Food (all main meals and some snacks). We cater for vegan, vegetarian, and gluten free
• Volunteers on site to help out with cooking and cleaning
• See the best sights on K'gari!
• All safety briefings and driving instruction

What's Extra

• Alcohol and extra snacks are your own responsibility
• Luggage storage is available for $20 per bag. You can only bring a small backpack on the tour; there is not enough space on the vehicles to bring suitcases/travel backpacks! 
• Secure vehicle storage is available for $30-$60 for 3 days, however there are limited spaces available. 

Terms and Conditions

Important Information: 

• MANDATORY 7:30am safety briefing at our office for customers on the tour (pickups begin from 7am, please be waiting outside and ready for pickup. Tour departs for the ferry at 8AM for a 9AM ferry departure)
• You will receive an information email 3 days before departure, this is how everything is organised for the tour (guests must answer by 9:30am the day prior to departure)
• Guests wanting to drive must be over 21 with a current license
• Credit card imprint is taken if you are intending to drive
• You must be 18 to go on this tour and 21 years old to drive
• Please let us know about special diets beforehand
• Please note this tour may not be suitable if you have existing neck or back problems or are pregnant. Check with your agent to make sure this tour is suitable for you.
• Itinerary can change due to seasons, tides, and weather conditions.
  If there is only 1 4WD vehicle due to low numbers or cancellations, you will not be able to drive the lead vehicle.
• This is not a party tour, we pride ourselves on running an Eco tour that focuses on the
  environment and seeing the beautiful sites of World Heritage-listed K’gari. Only Limited amounts of alcohol are allowed on the tour.

Your Responsibilities:

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Fraser Tours / Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. 

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Open Date Vouchers / Gift Certificate:

Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value. 

E-Vouchers incur no shipping fees.

You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.

Cancellations

Client Cancellations:

All cancellations forfeit 25% of the recommended retail price (RRP) - not the discounted/sale price. No cancellations, refunds, or date changes within 7 days of departure date. No shows or client cancellations made within 7 days of departure forfeit 100% of the total ticket price.

Open dated vouchers must book a minimum of 2 weeks prior to departure. 

Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee. 

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Fraser Tours/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Fraser Tours/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel / Fraser-Tours.com . If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.